At ENERGY PWR LIMITED (“we,” “us,” “our”), we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.energypwrlimited.co.uk and use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing/shipping address.
- Payment Information: Payment details (processed securely via third-party providers – we do not store full card details).
- Account Information: Login details if you create an account.
- Order Information: Products purchased, order history, and preferences.
- Technical Data: IP address, browser type, device information, and cookies.
2. How We Use Your Information
We use your personal data to:
- Process and deliver your orders.
- Provide customer support and respond to inquiries.
- Improve our website, products, and services.
- Send order confirmations, shipping updates, and promotional offers (only if you have opted in).
- Comply with legal obligations.
3. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Service Providers: Payment processors, delivery couriers, IT and hosting services.
- Legal Authorities: Where required by law or to protect against fraud.
All third parties are required to handle your data securely and in accordance with data protection laws.
4. Cookies & Tracking
Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content.
- You can manage or disable cookies in your browser settings.
- For more details, please see our Cookie Policy (if separate, otherwise include details here).
5. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (subject to legal obligations).
- Restrict or object to processing of your data.
- Request transfer of your data to another service provider.
- Withdraw consent at any time for marketing communications.
To exercise your rights, please contact us using the details below.
6. Data Retention
We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect data from minors.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.